Reedeeming licenses on behalf of a learner

Reedeeming licenses on behalf of a learner

If your learners do not have email, and/or it is difficult to send them the license redemption link as explained in License Assignment and Management, you have the option of logging in as a learner and redeeming the license for them. To do so:
  1. Copy the redemption link for the license you wish to assign to a learner from the Licenses Purchased page (see the Assigning Licenses section of the License Assignment and Management page).
  2. Then, log in as that user using the following instructions: How do I view the system as my learners see it?
  3. Go to Manage My Organization > Manage Users.
  4. Click on the name of the learner to whom you wish to assign the license. This will take you to their profile page.
  5. On the right side of the page in the Administration section, click Log in as.
    1. If the learner has already logged into the system, the following message will display.
    2. If the learner has not logged into the system yet and hence has not accepted the End User License Agreement, a message will display saying that you cannot accept it on the user's behalf.
  6. Paste (Ctrl+V) the license redemption code you copied into the browser URL bar, and then press Enter.

     A message will display indicating that the license has been redeemed by that user.
  7. Then, click on the down  carat at the top right next, and click Log out from the menu that displays.
  8. Log back into the system as yourself, and repeat the above steps for any additional licenses you wish to redeem on behalf of users.

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