Refund and Purchase Agreement Policies
Please note, by purchasing a license(s) from METALFORM EDU as a company, and using the course content in the license, your company agrees that any fees/charges/financial requirements related to the purchase are a no-fee basis to the employee(s). This includes not imposing payroll deductions, minimum employment periods, fees levied if an individual leaves that employment, or similar practices to recoup investment fees as a result of a company’s purchase of an EDU license and its content. All fees related to the purchase of an EDU license, and the use of its curriculum content, are the responsibility of the company. Employer may accept funds to offset training costs through a state or federal program.
EDU licenses are not refundable, however unused and unexpired licenses may be reassigned to another employee (how-to is located in the Knowledge Base).
Related Articles
How do I purchase content licenses?
To purchase content licenses: Go to the METALFORM EDU site. Log in to the site to ensure you receive member pricing and access to member-only license options, if you are a PMA member. Upon logging in, click Buy Licenses in the top navigation menu. If ...
Can I look at course content without a license?
Learners cannot view course content without an active license. Company Managers can view course content without a license. However, if you wish to enroll in a course as a learner (i.e. get grades, earn certificates), you will need to assign yourself ...
If I buy a new license for an employee at a later date, will the system retain their previous training data?
Yes. When a user’s license ends, the user is not deleted from METALFORM EDU. The user is simply blocked from accessing content for which the user does not have a current license. Should you purchase a subsequent license for that user, the user's past ...
Reedeeming licenses on behalf of a learner
If your learners do not have email, and/or it is difficult to send them the license redemption link as explained in License Assignment and Management, you have the option of logging in as a learner and redeeming the license for them. To do so: Copy ...
How do I extend a user's content license?
To extend licenses for your employees, purchase a new license and then assign it to the user with an expired license. Licenses are assigned to such users exactly like you would assign a new license to a new user. Follow the instructions in How do I ...